Copyright © Lottie Loves Vintage 2015

LOTTIE LOVES


PUBLICATIONS

FAQ’S

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Lottie Loves Frequently Asked Questions.

Q. What materials do you use in your headpieces?

A. We use the highest quality materials available. All headbands & combs are silver plated and finished with either silver ribbon or cotton to blend in with your hair colour. Pearls & crystals are usually Swarovski where specified as the item description.

Q. Will the band be visible in my hair?

A. Where the band is designed to be worn in a manner that makes the band part visible then the band is bound with either brown or ivory cotton to blend in with your hair, or you can have it bound in silver tape. Please remember to select the finished colour in the drop down box when placing an order.

Q. Some of the pieces look quite heavy. How can I ensure it will stay in place?

A. The heavier headbands have loops affixed to the ends to allow them to be held in place by grips.

Q. I want something unique or slightly different to one I’ve seen on your website. Can you help?

A. Certainly. We offer a bespoke service for our more discerning customers. Simply contact us with a picture or sketch of what you are looking for together with as much detail as possible and we will get back to you with a quote.

Q. I’ve got an old piece of jewellery of sentimental value that I would like made into a headdress for my ‘something old’. Is this possible?

A. Again this would be possible through our bespoke service. Whether it would be incorporating the jewellery into one of our existing designs or creating something completely unique. Contact us with as much detail as possible and we will be happy to supply you with a quote.

Q. I would prefer Ivory coloured pearls to match my dress. Is this possible?

A. Yes. Simply contact me with the item you require & details of the changes you require.

Q. I really like one of your silver headpieces but would like mine to be in gold to match my other jewellery. Do you do any in gold?

A. Many of our headpieces can be supplied gold plated at an extra cost. Please contact us with your exact requirements and we will be happy to provide a quote.

Q. I need an item in just a few weeks whereas your T&C’s state 4-6 weeks. Is it possible to get it sooner?

A. It may often be possible to get orders out sooner, for a small extra charge, depending on if we have the materials in stock and how busy we are at the time. If you need a ‘Rush’ order then contact me & I’ll let you know if it is possible within your time scale & price.

Q. How are the headpieces packaged?

A. They are packed in a quality keepsake box with tissue to protect them then placed it extra protective wrapping to protect the box in transit.

Q. I would really like to try on a few designs before purchasing. Is this possible at all?

A. You are more than welcome to visit my premises by prior appointment where you can view the full collection and try items on before buying.

Q. Are my Bank or Credit card details safe if I purchase online?

A. We use Paypal as our payments merchant. They collect your payment via their secure servers and forward it to us therefor none of your financial information is ever held by us.

Q. How do I know if I can trust Paypal though?

A. Paypal are one of the internet’s largest and most trusted payment merchants owned and used by eBay. They are trusted by millions of people worldwide every day. They have a very stringent payment protection scheme for both buyers and sellers.

Q. I haven’t got a Paypal account. Can I pay by any other means?

A. You can still make a one-off payment via Paypal with a Credit or Debit Card even if you don’t have an account with them. I also accept payment by bank transfer or cheque (cheque orders will take longer due to waiting for the cheque to clear).